:root{--navy:#111c3d;--navy-2:#19264d;--blue:#4f6bed;--blue-dark:#3e57d4;--blue-soft:#eef1ff;--ink:#18213a;--muted:#778098;--line:#e8eaf0;--surface:#fff;--bg:#f5f6fa;--green:#20a779;--red:#d94b5b;--shadow:0 12px 40px rgba(23,32,68,.08)}
*{box-sizing:border-box}html,body{height:100%;margin:0}body{font-family:'DM Sans','Noto Sans SC',sans-serif;color:var(--ink);background:var(--bg);font-size:14px}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.5;cursor:not-allowed}svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.svg-defs{position:absolute;width:0;height:0;overflow:hidden}[hidden]{display:none!important}.muted{color:var(--muted)}.eyebrow{display:block;color:var(--blue);font-size:11px;font-weight:700;letter-spacing:.13em;text-transform:uppercase;margin-bottom:10px}.brand{display:flex;align-items:center;gap:11px;font-weight:700;font-size:18px;letter-spacing:-.02em}.brand-light{color:#fff}.brand-mark{display:grid;place-items:center;width:36px;height:36px;border-radius:11px;background:var(--blue);color:#fff;flex:none}.brand-mark svg{width:19px}.button{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:9px;padding:10px 16px;font-weight:600;transition:.18s;background:var(--blue-soft);color:var(--blue-dark)}.button:hover{transform:translateY(-1px)}.button.primary{background:var(--blue);color:#fff;box-shadow:0 5px 15px rgba(79,107,237,.2)}.button.primary:hover{background:var(--blue-dark)}.button.secondary{background:#fff;color:#505a72;border:1px solid var(--line);box-shadow:none}.button.small{padding:7px 12px;font-size:12px}.button.full{width:100%}.icon-button{display:grid;place-items:center;border:0;background:transparent;color:var(--muted);width:34px;height:34px;border-radius:8px}.icon-button:hover{background:var(--blue-soft);color:var(--blue)}.icon-button.dark{color:#929bbb}.avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:#e2e7fb;color:#4558a8;font-weight:600;flex:none}.avatar.customer{background:linear-gradient(145deg,#e8ecff,#dce5f8);color:#5265a3}.avatar.large{width:58px;height:58px;font-size:20px;margin:auto}input,textarea,select{width:100%;border:1px solid #dfe2eb;background:#fff;color:var(--ink);border-radius:9px;padding:10px 12px;outline:none;transition:.18s}input:focus,textarea:focus,select:focus{border-color:#8b9af0;box-shadow:0 0 0 3px rgba(79,107,237,.09)}textarea{resize:none;line-height:1.6}label{display:grid;gap:7px;font-size:12px;font-weight:600;color:#505a70}.form-hint{font-size:12px;line-height:1.7;color:var(--muted)}

.auth-view{display:grid;grid-template-columns:minmax(400px,1.05fr) 1fr;min-height:100%;background:#fff}.auth-brand{background:radial-gradient(circle at 80% 20%,rgba(103,125,255,.2),transparent 35%),linear-gradient(145deg,#101a38,#192958);color:#fff;padding:48px}.auth-brand-inner{height:100%;display:flex;flex-direction:column;max-width:570px;margin:auto}.auth-copy{margin:auto 0}.auth-copy .eyebrow{color:#91a3ff}.auth-copy h1{font-size:clamp(36px,4vw,58px);line-height:1.25;letter-spacing:-.045em;margin:15px 0 22px}.auth-copy p{color:#b2bdd9;line-height:1.9;max-width:440px;font-size:16px}.feature-row{display:flex;gap:10px;margin-top:34px;flex-wrap:wrap}.feature-row span{padding:8px 13px;border:1px solid rgba(255,255,255,.13);border-radius:30px;color:#d7def1;font-size:12px;background:rgba(255,255,255,.04)}.auth-brand small{color:#7583aa}.auth-form-wrap{display:grid;place-items:center;padding:40px}.auth-form{width:100%;max-width:380px}.auth-form h2{font-size:30px;margin:0 0 8px;letter-spacing:-.04em}.auth-form>p.muted{margin:0 0 32px}.auth-form label{margin-bottom:18px}.auth-form input{padding:13px 14px;margin-top:1px}.auth-form .button{padding:13px;margin-top:8px}.mobile-brand{display:none;margin-bottom:50px}

.app-shell{display:flex;height:100%;overflow:hidden}.sidebar{width:210px;background:var(--navy);color:#fff;display:flex;flex-direction:column;flex:none;padding:24px 15px 16px}.sidebar-brand{padding:0 9px;margin-bottom:37px}.sidebar-brand .brand-mark{width:32px;height:32px}.brand-text{font-size:15px}.side-nav{display:grid;gap:6px}.nav-item{display:flex;align-items:center;gap:12px;border:0;background:transparent;color:#929cbb;text-align:left;padding:12px 14px;border-radius:9px;font-weight:500}.nav-item:hover{background:rgba(255,255,255,.05);color:#fff}.nav-item.active{background:var(--blue);color:#fff;box-shadow:0 6px 16px rgba(0,0,0,.15)}.sidebar-bottom{margin-top:auto}.presence-button{display:flex;align-items:center;gap:8px;width:100%;padding:10px 13px;background:transparent;color:#a7b1cb;border:0;font-size:12px}.status-dot{width:8px;height:8px;border-radius:50%;background:var(--green);box-shadow:0 0 0 3px rgba(32,167,121,.12)}.presence-button.offline .status-dot{background:#7d859a;box-shadow:none}.current-user{display:flex;align-items:center;gap:9px;padding:14px 5px 0;border-top:1px solid rgba(255,255,255,.08)}.current-user .avatar{width:32px;height:32px;font-size:12px}.user-meta{min-width:0;flex:1}.user-meta strong,.user-meta small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-meta strong{font-size:12px}.user-meta small{color:#8792b0;font-size:10px;margin-top:3px}.current-user .icon-button{width:28px}.current-user svg{width:16px}.main-area{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:91px;padding:20px 28px 15px;display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line);flex:none}.topbar-kicker{font-size:10px;color:var(--muted);margin:0 0 3px;letter-spacing:.08em}.topbar h1{font-size:23px;margin:0;letter-spacing:-.035em}.topbar-actions{display:flex;align-items:center;gap:12px}.topbar-actions svg{width:16px}.mode-badge{font-size:11px;color:#8a671d;background:#fff5d9;padding:6px 10px;border-radius:20px}.mode-badge.live{color:#14795b;background:#e6f7f1}.stats-bar{display:flex;background:#fff;padding:13px 28px;gap:0;border-bottom:1px solid var(--line);flex:none}.stats-bar>div{display:flex;align-items:baseline;gap:9px;padding:0 26px;border-right:1px solid var(--line)}.stats-bar>div:first-child{padding-left:0}.stats-bar>div:last-child{border:0}.stats-bar span{font-size:11px;color:var(--muted)}.stats-bar strong{font-size:20px;letter-spacing:-.03em}.connection-banner{margin:14px 22px 0;background:#fff9e9;border:1px solid #f3e7bf;border-radius:10px;padding:10px 14px;display:flex;align-items:center;gap:12px;color:#775d24;flex:none}.connection-banner>svg{flex:none;width:18px}.connection-banner>div{flex:1}.connection-banner strong,.connection-banner span{display:block}.connection-banner strong{font-size:12px}.connection-banner span{font-size:11px;color:#968056;margin-top:2px}.inbox-layout{display:grid;grid-template-columns:320px minmax(370px,1fr) 250px;flex:1;min-height:0;margin:18px 20px 20px;background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);overflow:hidden}.conversation-panel{min-width:0;border-right:1px solid var(--line);display:flex;flex-direction:column}.conversation-tools{padding:14px 12px 10px;border-bottom:1px solid var(--line)}.filter-tabs{display:flex;gap:2px;margin-bottom:11px}.filter-tabs button{flex:1;padding:7px 4px;border:0;background:transparent;color:var(--muted);font-size:11px;border-radius:7px}.filter-tabs button.active{background:var(--blue-soft);color:var(--blue);font-weight:600}.search-box{position:relative;display:block}.search-box svg{position:absolute;width:15px;left:11px;top:11px;color:#9ba3b7}.search-box input{padding:9px 10px 9px 34px;background:#f7f8fb;border:0;font-size:11px}.conversation-list{overflow-y:auto;flex:1}.conversation-item{display:flex;gap:10px;padding:15px 13px;border-bottom:1px solid #f0f1f5;cursor:pointer;position:relative;transition:.15s}.conversation-item:hover{background:#fafaff}.conversation-item.active{background:#f0f3ff}.conversation-item.active:before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--blue)}.conversation-item .avatar{width:37px;height:37px;font-size:12px}.conversation-body{flex:1;min-width:0}.conversation-top{display:flex;align-items:center;gap:6px}.conversation-name{font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}.conversation-time{font-size:9px;color:#9aa1b2;white-space:nowrap}.conversation-preview{font-size:11px;color:#828aa0;margin:5px 0 7px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-meta{display:flex;align-items:center;gap:5px}.assignee-chip{font-size:9px;color:#707a93;background:#f1f2f6;border-radius:4px;padding:2px 5px}.unread-chip{margin-left:auto;background:var(--blue);color:#fff;border-radius:20px;padding:1px 6px;font-size:9px;font-weight:700}.empty-list,.loading-state{text-align:center;padding:50px 20px;color:#969eb1;font-size:12px;line-height:1.8}

.chat-panel{display:flex;min-width:0;background:#fbfcfe}.chat-content{display:flex;flex-direction:column;min-width:0;width:100%}.empty-state{margin:auto;text-align:center;color:var(--muted);padding:30px}.empty-illustration{width:68px;height:68px;display:grid;place-items:center;background:#eef1fa;border-radius:22px;margin:0 auto 20px;transform:rotate(-4deg)}.empty-illustration svg{width:29px;height:29px;color:#7788c4}.empty-state h2{color:#525d76;font-size:16px;margin:0 0 8px}.empty-state p{font-size:12px}.chat-header{height:68px;display:flex;align-items:center;justify-content:space-between;padding:10px 16px;border-bottom:1px solid var(--line);background:#fff;gap:10px}.chat-person{display:flex;align-items:center;gap:10px;min-width:0}.chat-person h2{font-size:13px;margin:0 0 3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-person span{font-size:10px;color:var(--muted)}.chat-actions{display:flex;align-items:center;gap:7px}.chat-actions select{width:110px;padding:6px 7px;font-size:10px}.message-list{flex:1;overflow-y:auto;padding:23px 20px;background:radial-gradient(circle at 20% 0,#f3f5fc,transparent 35%),#fbfcfe}.message-row{display:flex;margin-bottom:14px;gap:8px;align-items:flex-end}.message-row.outbound{justify-content:flex-end}.message-bubble{max-width:75%;padding:10px 13px;border-radius:14px 14px 14px 4px;background:#fff;border:1px solid #e9ebf2;box-shadow:0 2px 5px rgba(30,40,70,.03);font-size:12px;line-height:1.65;white-space:pre-wrap;word-break:break-word}.outbound .message-bubble{background:var(--blue);color:#fff;border-color:var(--blue);border-radius:14px 14px 4px 14px}.message-time{display:block;font-size:8px;margin-top:5px;color:#a2a9b9}.outbound .message-time{color:#c4cdff;text-align:right}.message-image{display:block;max-width:230px;max-height:230px;border-radius:9px;margin-bottom:7px}.composer{margin:0 14px 14px;background:#fff;border:1px solid #e0e3ed;border-radius:11px;padding:9px 10px;box-shadow:0 5px 20px rgba(25,35,70,.05)}.composer textarea{border:0;box-shadow:none;padding:3px;font-size:12px;min-height:48px}.composer-bottom{display:flex;align-items:center;justify-content:space-between}.composer-bottom>span{font-size:9px;color:#9aa2b4}.composer .button{padding:7px 13px;font-size:11px}.composer svg{width:14px}

.details-panel{border-left:1px solid var(--line);overflow-y:auto;background:#fff}.details-empty{padding:60px 20px;text-align:center;color:#a2a9b8;font-size:11px}.customer-card{text-align:center;padding:25px 15px 20px;border-bottom:1px solid var(--line)}.customer-card h3{font-size:13px;margin:10px 0 4px}.customer-card p{font-size:9px;color:#9aa2b4;margin:0;word-break:break-all}.detail-section{padding:17px 15px;border-bottom:1px solid var(--line)}.detail-section h3{display:flex;align-items:center;gap:6px;font-size:11px;margin:0 0 12px}.detail-section h3 svg{width:14px}.tag-list{display:flex;gap:5px;flex-wrap:wrap}.tag{display:inline-flex;align-items:center;gap:3px;background:#eef1fb;color:#627099;font-size:9px;padding:4px 6px;border-radius:5px}.tag button{border:0;background:transparent;padding:0;color:#8b95ad;line-height:1}.inline-form{display:flex;gap:5px;margin-top:9px}.inline-form input{padding:6px 8px;font-size:10px}.inline-form .icon-button{width:29px;height:29px;background:#f2f3f8}.inline-form svg{width:14px}.note-list{max-height:180px;overflow-y:auto}.note{background:#f7f8fb;border-radius:7px;padding:8px;margin-bottom:7px;font-size:10px;line-height:1.6;color:#58627a}.note small{display:block;color:#9aa2b5;font-size:8px;margin-top:5px}.empty-note{font-size:10px;color:#a0a7b7}.notes-section textarea{font-size:10px;padding:7px;margin-bottom:7px}.activity-list{display:grid;gap:9px}.activity-item{font-size:9px;color:#727c93;line-height:1.5}.activity-item time{display:block;color:#a3aaba;font-size:8px;margin-top:2px}

.modal{border:0;border-radius:15px;padding:0;width:min(640px,calc(100% - 32px));max-height:85vh;box-shadow:0 30px 100px rgba(15,25,55,.25);color:var(--ink)}.modal::backdrop{background:rgba(12,20,43,.5);backdrop-filter:blur(3px)}.small-modal{width:min(450px,calc(100% - 32px))}.modal-header{display:flex;align-items:flex-start;justify-content:space-between;padding:22px 25px 16px;border-bottom:1px solid var(--line)}.modal-header .eyebrow{margin-bottom:5px}.modal-header h2{font-size:20px;margin:0}.modal-body{padding:22px 25px;overflow-y:auto}.settings-section{padding-bottom:24px;margin-bottom:22px;border-bottom:1px solid var(--line)}.settings-section:last-child{border:0;margin:0;padding:0}.settings-section h3{font-size:13px;margin:0 0 7px}.settings-section>.muted{font-size:11px;margin:0 0 14px}.routing-options{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:13px}.routing-options label{display:flex;align-items:flex-start;gap:7px;border:1px solid var(--line);border-radius:9px;padding:11px;cursor:pointer}.routing-options label:has(input:checked){border-color:#8b9cf0;background:#f6f7ff}.routing-options input{width:auto;margin:2px 0 0;box-shadow:none}.routing-options strong,.routing-options small{display:block}.routing-options strong{font-size:11px}.routing-options small{font-size:9px;color:var(--muted);line-height:1.5;margin-top:4px}.connection-status{padding:11px 13px;border-radius:8px;background:#fff6df;color:#80672c;font-size:11px;margin-bottom:15px}.connection-status.connected{background:#eaf8f3;color:#22755c}.config-list{margin:0}.config-list>div{margin-bottom:12px}.config-list dt{font-size:10px;color:var(--muted);margin-bottom:4px}.config-list dd{margin:0;font-size:12px;word-break:break-all}.config-list code{background:#f4f5f8;padding:5px 7px;border-radius:5px;display:block}.team-list{display:grid;gap:7px;margin-bottom:22px}.team-member{display:flex;align-items:center;gap:10px;border:1px solid var(--line);padding:10px;border-radius:9px}.team-member .avatar{width:32px;height:32px;font-size:11px}.team-member-info{flex:1}.team-member-info strong,.team-member-info small{display:block}.team-member-info strong{font-size:11px}.team-member-info small{font-size:9px;color:var(--muted);margin-top:3px}.team-state{font-size:9px;color:var(--green)}.team-state.offline{color:#9ba2b2}.add-user-form{border-top:1px solid var(--line);padding-top:20px}.add-user-form h3{font-size:13px;margin:0 0 13px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:14px}.add-user-form input,.add-user-form select{padding:8px 10px;font-size:11px}.modal-body>label{margin-bottom:15px}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#182442;color:#fff;padding:11px 18px;border-radius:9px;box-shadow:0 10px 35px rgba(0,0,0,.25);font-size:12px;z-index:1000;max-width:90%;text-align:center}.toast.error{background:#a83c4b}

@media(max-width:1250px){.inbox-layout{grid-template-columns:300px minmax(350px,1fr)}.details-panel{display:none}.sidebar{width:180px}.brand-text{font-size:13px}.stats-bar>div{padding:0 17px}}
@media(max-width:900px){.sidebar{width:70px;padding:22px 10px}.sidebar-brand{padding:0 7px}.brand-text,.nav-item span,.user-meta,.presence-button span:last-child{display:none}.nav-item{justify-content:center;padding:12px}.current-user{justify-content:center;flex-wrap:wrap}.current-user .icon-button{display:none}.presence-button{justify-content:center}.inbox-layout{grid-template-columns:270px minmax(300px,1fr);margin:12px}.stats-bar{padding:12px 18px;overflow-x:auto}.stats-bar>div{min-width:105px}.topbar{padding:18px;height:84px}.auth-view{grid-template-columns:1fr}.auth-brand{display:none}.mobile-brand{display:flex}}
@media(max-width:650px){.topbar h1{font-size:19px}.topbar-actions .mode-badge{display:none}.topbar-actions .button{font-size:0;padding:10px}.topbar-actions .button svg{width:18px}.inbox-layout{display:block;margin:0;border-radius:0;border-left:0;border-right:0}.conversation-panel{height:100%;border:0}.chat-panel{display:none;height:100%}.inbox-layout.mobile-chat .conversation-panel{display:none}.inbox-layout.mobile-chat .chat-panel{display:flex}.stats-bar>div{min-width:90px}.stats-bar strong{font-size:17px}.stats-bar span{font-size:9px}.connection-banner{margin:10px}.connection-banner span{display:none}.routing-options{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.chat-actions .button{font-size:0;padding:8px}.chat-header{padding:10px}.message-bubble{max-width:85%}.auth-form-wrap{padding:28px}.mobile-brand{margin-bottom:35px}}

.page-filter{margin-bottom:10px;padding:8px 10px;font-size:11px;background:#f7f8fb;border:0}.page-chip{font-size:9px;color:#536bb7;background:#eaf0ff;border-radius:4px;padding:2px 5px;max-width:105px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.page-list{display:grid;gap:10px;margin:15px 0 20px}.page-card{border:1px solid var(--line);border-radius:10px;padding:13px;background:#fcfcfe}.page-card.inactive{opacity:.65}.page-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.page-card-header strong,.page-card-header small{display:block}.page-card-header strong{font-size:12px}.page-card-header small{font-size:9px;color:var(--muted);margin-top:4px}.page-state{font-size:9px;color:var(--green);background:#eaf8f3;padding:3px 7px;border-radius:12px}.inactive .page-state{color:var(--muted);background:#eff0f3}.page-route-title{font-size:11px;font-weight:600;margin:13px 0 8px}.page-route-title small{font-size:9px;color:var(--muted);font-weight:400;margin-left:5px}.page-route-users{display:flex;flex-wrap:wrap;gap:6px}.page-route-users label{display:flex;align-items:center;gap:5px;background:#f3f4f8;border-radius:6px;padding:5px 8px;font-size:10px;font-weight:400}.page-route-users input{width:auto;margin:0;box-shadow:none}.page-card-actions{display:flex;gap:7px;margin-top:11px}.page-edit{margin-top:12px;border-top:1px solid var(--line);padding-top:10px}.page-edit summary{font-size:10px;color:var(--blue);cursor:pointer;margin-bottom:10px}.page-edit label{margin:8px 0;font-size:10px}.page-edit input{padding:7px 9px;font-size:10px}.add-page-form{border-top:1px dashed #dfe2eb;padding-top:16px}.add-page-form h4{font-size:12px;margin:0 0 12px}.add-page-form label{margin-bottom:12px}.add-page-form input{padding:8px 10px;font-size:11px}.modal-body{max-height:calc(85vh - 85px)}

.oauth-config{margin-top:18px}.page-webhook{color:var(--green)!important}.page-webhook.error{color:var(--red)!important}